Futureview1

Tuesday at Forrester

Thinking about measurement and analytics. Mike Gilpin of Forrester began the morning talking about IT measurement of itself. Its seems like IT spends its time servicing the customer, but not looking closely at its processes and its own efficiencies. Sometimes simply seeing the data, seeing the statistics can make such an incredible difference.

I was just thinking about the vast numbers of restaurants that open and close every year. Its not often the food that is the problem, its the analytics. If you understand the cost side and match costs to income, there's profitability and success. Failure to do that will lead to a "closed" sign.

IT of course doesn't have the luxury of closing, they have to deliver the results, but analytics could make a huge difference. Simple understandable metrics that can bump activity in the right direction can be the best

posted by Tom Curtin @ 6:40 AM